Terms & Conditions – Khait Basoma

Last Updated: 8 November 2026

Welcome to Khait Basoma. By accessing our online store or purchasing our products, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. General Information

Khait Basoma is an online fashion and retail store operating in the State of Kuwait. We offer a selection of fashion items and retail products through our online platform.

All purchases and use of our website are subject to these Terms and Conditions and applicable Kuwaiti laws.

2. Products and Pricing

We strive to provide accurate product descriptions, images, sizes, colors, and prices.

All prices are displayed in Kuwaiti Dinar (KWD), unless otherwise stated.

Product availability is subject to stock levels.

Final prices, including applicable delivery charges and other fees, will be disclosed before order confirmation.

In the event of a pricing or product description error, we will notify the customer before proceeding with the affected order.

3. Orders and Payments

Customers must provide accurate information when placing an order.

Orders are subject to product availability and payment verification, where applicable.

Accepted payment methods will be displayed during checkout.

Customers will receive order confirmation through the available communication channels.

We reserve the right to decline orders where there is a legitimate reason, subject to applicable consumer protection laws.

4. Shipping and Delivery

Khait Basoma provides delivery services to eligible areas within Kuwait.

Delivery charges and estimated delivery times will be displayed or communicated before order confirmation.

Customers must ensure that their delivery information is correct and complete.

Delivery times may vary depending on location, product availability, and circumstances beyond our reasonable control.

Customers will be informed of significant delivery delays.

Any statutory rights relating to delayed or failed delivery remain protected.

5. Returns, Exchanges, and Refunds

Khait Basoma is committed to providing fair return, exchange, and refund services in accordance with Kuwait's consumer protection laws.

Customers may request a return, exchange, or refund within the legally applicable period, generally 14 days for eligible products, subject to statutory conditions.

Returned items must generally be unused, in their original condition, with relevant tags and packaging intact.

Proof of purchase may be required.

Certain categories, including selected occasion wear, underwear, swimwear, and other hygiene-sensitive items, may be subject to specific statutory exceptions or shorter return periods.

Defective, damaged, or incorrectly supplied products will be handled in accordance with applicable consumer rights.

Approved refunds will be processed through the original payment method or another mutually agreed method, where permitted by law.

No additional charges will be imposed where a return or refund must legally be provided without cost.

Nothing in this policy limits customers' mandatory consumer protection rights.

6. Fashion Products and Sizing

We aim to provide accurate sizing information and product specifications to help customers make informed purchasing decisions.

Customers are encouraged to review the size guide and product description before placing an order.

If an item received does not match the advertised description, size specifications, or agreed product characteristics, the customer may request an appropriate remedy in accordance with applicable law.

7. Order Cancellation

Customers may request order cancellation or modification before dispatch.

If an order has already been dispatched, applicable cancellation and return rights will apply.

In the event that an order cannot be fulfilled, the customer will be notified and offered an appropriate resolution or refund.

8. Customer Responsibilities

Customers agree to:

Provide accurate purchasing and delivery information.

Use the website responsibly and lawfully.

Avoid fraudulent transactions or misuse of website services.

Review product details before confirming an order.

9. Privacy and Data Protection

Khait Basoma respects customer privacy and is committed to protecting personal information.

Customer information collected during purchases, payment processing, and delivery will be handled in accordance with applicable laws in Kuwait.

Further details about data collection, usage, and protection are available in our Privacy Policy.

10. Intellectual Property

All original website content owned by Khait Basoma, including branding, logos, images, product descriptions, and designs, is protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial use is prohibited.

11. Customer Support and Complaints

Customer satisfaction is a priority at Khait Basoma.

Customers may submit inquiries, complaints, or requests concerning products, orders, payments, deliveries, returns, or refunds through the support channels provided on our online store.

We aim to address customer concerns fairly and in accordance with applicable laws.

12. Changes to Terms & Conditions

Khait Basoma may update these Terms and Conditions periodically.

Any updates will be published on our online store and will apply in accordance with applicable law, without affecting existing statutory consumer rights.

13. Governing Law

These Terms and Conditions are governed by the applicable laws and regulations of the State of Kuwait.

Nothing in these Terms and Conditions restricts or excludes consumer rights protected under Kuwaiti law.

Thank you for shopping with Khait Basoma. We appreciate your trust and look forward to bringing you fashion, quality, and elegance.